Firm Feel all the way.
I've called him up to place an order and it turns into talking cars and bench racing. 45min to an hour, I did manage to place my order in that time!
I've dealt with them a dozen times and have always been treated right and follow up service and silly questions always pleasant. Mopar is ALL they do!
I've got some stuff from PST. Parts were fine, but they just didn't have that finish that FF had. So I went back to FF.