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completelySnap on guys are giving you a socket for warranty that they already "paid" for, that's why the are slow to warranty especially to someone that has not bought $10,000 worth of tools from him that year.. The craftsman guy is a store salesman that just turns the broken tool in and has not put any of his money up front.That works fine as long as you have a bunch of back up tools to finish your job till you get the broken one replaced.