The California DMV......Su#s.
Note, they are off the first three Fridays of each month, so they are even slower than before about getting things done. Which was never quick in the first place. Those three days off each month cost them about 15% of thier yearly pay as well, so the work 50% slower everyday to make up for it.
I wish i could help you out, but I don't know anybody how works for the DMV. I hope you get your paper work soon.