Dave good luck working with Ultimate Rides. I had talked to a local guy who purchased his pad directly from UR, he never got his core charge refunded, so I bought mine from AZ Nic. I sent mine to UR in September and Nic said it would be about 6 weeks, well I got my FIRST pad back in about a month was thrilled when it came back early I opened it up and there was a dimple in it so I called Nic and he sent them the pictures they agreed to fix it. I got busy with work and the holidays and sort of forgot about the pad. In January I called Nic to find out where the pad was and he said that he had talked to UR and they said the pads were done but they were out of boxes to ship them, and they would ship them out as soon as they could. So I waited a little longer when the SECOND pad showed up it also had a defect in it they said they would fix it but they would not pay for the shipping this time. Waited awhile longer and no pad so I called Nic and he called UR and they said that they had already shipped me the pad, but they couldn't give him a tracking number. About 7 months after this whole thing started I got a dash pad back that was acceptable. Oh and if you send your core in don't plan on getting the same one back I didn't. I was over on Moparts and they were talking about Carolina dash pads they are in Ohio some where, and Mike Ross from BEA said that they were very good pads