Author Topic: Another great supplier  (Read 934 times)

Offline moparstyle

  • Jr. Member
  • **
  • Posts: 313
Another great supplier
« on: March 02, 2015 - 09:10:34 PM »
Have a little sunshine story to share.

Guess most international members here agree that shipping and taxes on parts from  US is a killer. My solution is a broker in LA to whom I send parts. He then repacks my parts into a container and sends is seaways. The boys at the warehouse check for visual damage on the parts but they cannot confirm function and application.
Something wrong there, thats my loss. Once I have the parts in my hand, it is usually too late to claim faulty parts and the shipping cost back to US would be on me.

Anyway, ordered a set of Metro rear panels from Klassicparts, an Ebay seller.
Got it delivered home and happy as a kid on Christmas, I opened the box. Very nice panels but they are for a Challenger, not a Barracuda (as ordered).
Nice, just bought myself some expensive garage wall art....

Contacted Klassicparts expecting a "sorry, too late" or a "return them and we refund you" reply. They replied, been some e-mails back and forth and to my surprise, yesterday I got a USPS tracking no!!! Checked it and YES, they have sent another set FOC!!!!

The first set was drop shipped from Metro so surely they are the ones that messed up.  But I conclude that both Klassicparts and Metro are great suppliers that cares for the customer (too bad Metro is out).
Thanks guys!



« Last Edit: March 02, 2015 - 09:15:23 PM by moparstyle »
72 Challenger, 440 stroker, 727 (70 clone)
70 Barracuda Gran Coupe
And on the side:
67 Pontiac GTO
63 Lincoln Continental




Offline jimynick

  • Resident
  • *****
  • Posts: 4512
Re: Another great supplier
« Reply #1 on: March 02, 2015 - 10:24:16 PM »
Glad to hear a supplier go the extra mile to resolve a customer service issue! That's a long way to go!

Offline Topcat

  • C-C.com Expert
  • ********
  • Posts: 15376
  • Member since 9/16/04
Re: Another great supplier
« Reply #2 on: March 02, 2015 - 10:43:55 PM »
I don't think you'll find somebody in Thailand anytime soon looking for Challenger panels to buy.
Mike, Fremont, CA.


Offline moparstyle

  • Jr. Member
  • **
  • Posts: 313
Re: Another great supplier
« Reply #3 on: March 03, 2015 - 08:16:01 AM »
I don't think you'll find somebody in Thailand anytime soon looking for Challenger panels to buy.

Mike, you are probable right. Last time I counted, there are 4 more Challengers in the country so the panels gonna be garage wall art...
72 Challenger, 440 stroker, 727 (70 clone)
70 Barracuda Gran Coupe
And on the side:
67 Pontiac GTO
63 Lincoln Continental

Offline Gumby

  • Sr. Member
  • ****
  • Posts: 1397
Re: Another great supplier
« Reply #4 on: March 04, 2015 - 12:35:58 AM »
That is SO cool that they did right by you!. Time to "Pay it forward" somehow?.
{oo/-------\oo} In '69 I was twenty-one and I called the road my own. I don't know when that road turned into the road I'm on. Jackson Browne