Back in Aug. 2008, I purchased about $2500 worth of engine parts including a crank damper and crank pulley bolts. Well plans changed for the car and the engine build got delayed 8 years. This year I resumed the build and last week I was trying to bolt the crank pulley to the damper using the bolts supplied by 440 Source. Well guess what....they thread in one revolution and stop. I look at the threads in the damper and look at the threads on the bolt and notice they are different. The damper threads are fine and the bolts are coarse. I send off an e-mail to 440 Source asking them to furnish the correct bolts, and after a second attempt 9 days later, I get a response.
"Sorry sometimes they come with either fine thread, in some cases they'll even tap it
with a metric thread
I don’t have the substitute bolts for that case unfortunately
I can can reinburst you for the cost of the crank pulley bolts
You can seek the right bolts at a typical hardware store
Sorry for the inconvienance"
He inquires about the order number and I told him it was back around 2007 (actually 2008). He then informs me that they cannot reimburse me because its older than a year.
He thought I had just bought them.
-So 440 Source cannot always provide the proper hardware for the parts they sell, only if you luck out and get the damper that was manufactured with coarse threads
- This was an issue back in 2008 and apparently it is still an issue. Why would you manufacture a damper and use 3 different thread pitches? Metric?
?? On a damper for a 440? Is this part used on other motors?
- This was not a true warranty (length of use) issue, it was wrong from the start. Why would you not honor a reimbursement even though the part was bought 8 years ago.
-He told me purchasing records for the company don't go back that far,. I sent him an e-mail chain dating back to Aug 14-20, 2008 that gives the order total and fedex tracking numbers for the shipment of parts
-$2500 order in '08 and another small order in July 2016, and he wants to screw me out of a $10 set of bolts. Yeah, its only $10 but why would you want to piss a customer off over such a small amount? Not a smart business practice.
