A continuation from my earlier UPS post...er Oops post!
I am also on another forum, having to do with fitness. I ordered a video, which came USPS unharmed in about 10 days, then I ordered a book that they sent UPS, which came in 4 days also unharmed! I even had UPS re-direct it to my work address, after it was attempted to be delivered to my apartment while I was at work. I got it 10 am the next day!
I also add that these items came from California, I believe, to a small town in the Western Canadian Province of Alberta.
So, it is hard to say, really who is better.
What I tend to do is try each carrier, until I am satisfied with a particular one. They all have certain faults/workers who care as opposed to workers who don't!!!
Doesn't matter about company policy, humans are humans. It is a gamble! I'd file a complaint, try another carrier next time and go on.