I have NEVER had a problem with them!!!!!!!! They have always shipped in a timely fashion. I ordered most everything for my T/A from them and when I did the RR I ordered everything from them. I did it at a show and they gave the 10% plus another 10% for ordering everything. The stuff they didn't have with them, like the white seat covers, they shipped for free. That was about 5 years ago so maybe things have change a lot.