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That's not a very appropriate response. No matter how diligent a person is, there will always be someone who has complaints (justified or not). To make this statement based on one person's review is not nice. What ever happened to taking care of this stuff through PMs, or better yet, over the phone.
then see a guy starting to worry around Feb 23, then don't see a reply here till June 8th,
All I have to go by are the posts in this thread. We don't get to see all of the PMs going back and forth. I see about 3 Clusters returned in very nice, restored condition, then see a guy starting to worry around Feb 23, then don't see a reply here till June 8th, when the guy threatens to bad mouth him. I felt his pain. If PMs weren't used so much we would get to see a little more.So I take it back... Sorry to jump the gun Mike. I've probably talked to you face to face at the Nationals in the past.