They suck, pure & simple.
I emailed them 6 times inquiring about buying a set of chrome non remote mirrors.
Last month they had a set on ebay which I bought along with an a/t shifter plate.
I pay pal'd for both the next day and I called and they assured me they were in stock.
I waited a week, called in & spoke to Yim, a nice gal who said they were not in stock and would be shipped from China.
I waited another week and called back & spoke to the owner, peter gee.
He was very evasive about it and said they were probably shipped.
I emailed Yim and reminded her that it is against ebay policy to sell items you dont have and she replied that I would receive them by last friday.
Well they came yesterday, the shifter plate was nice but the mirrors were primered, not chromed.
I called Yim and she said that I must have made a mistake and ordered them primered.
I sent her copies of all 6 emails where I explicitly state, non remote chrome mirrors.
Also the ebay auction # which said chrome mirrors.
She then calls and said they shipped primered ones b/c I paid only 299 for the mirrors, not the selling price of 325.
I reminded her that I requested an invoice for both items with a combined shipping, they sent the invoice, I followed the links and paid. I knew the total was less but I thought it was due to the combined shipping.
So they made the mistake but they said they have a pair in stock in canada, I should ship back the primered ones, and when they arrive, they will ship me the chrome ones and refund my shipback charges, but I will have to pay the extra $26 diff between the chrome and the primered.
Well, they made the mistake and they should eat the diff. But they said no.
So then I said, let me pay pal you the money tonight, then you can immediately ship out the chrome mirrors, and when you get back the primered ones, you can refund me by pay pal.
They said OK but I also had to pay the addition 25 shipping of the new pair- what friggin balls on them.
So I went ahead and paid them another 350 last night.
Today, I called and asked if they got my money last night and they said yes and they will have china ship me out another set asap.
China?
friggin china?
?
Last night they told me they had a set in canada they were holding for me.
I guess they were full of it.
So now I have to wait another 3-4 weeks for them to come from china, then wait for them to process my refund once they get back the primered set.
Their customer service skills stink, I know there is a language problem b/c they are chinese but they really have no idea on how to treat a customer.
So I ended up paying these crooks an extra 25 shipping, an extra month waiting, and they got 700 of my money and all I have is a shifter plate.
