Reminds me of what happened to my nephew recently. He was moving from Vancouver, BC to Victoria, BC - a trip of perhaps 60 miles and a two hour ferry ride. He picked up the truck from an international rental company and about 20 minutes later it broke down and wouldn't move. He finally convinced the rental company that he couldn't wait for them to tow it to a repair shop and have it fixed. They told him to go to a different location and they would give him another truck.
After a half hour drive he got to the new place and they said that the truck he was promised was not working properly and they wouldn't let him rent it. He asked about the other trucks on the lot and the rental guy said they were not allowed out of the city because they were not safe enough to drive on the highway! My nephew asked if they rented them out for local moves and the guy said "Oh yeah, just not out of the city." My nephew said "You mean that you rent trucks that are not safe to drive?" The rental guy said "That's right."
He did find him another truck to rent though, but it was at a different location. Yup, it was back at the place where he had rented the first truck!
Final result was that the time was so long from when he was supposed to get the truck that his friends who were going to help him had left and he mised the last ferry to Victoria!
Amazing that the rental company would rent out a vehicle which they admit is unsafe to drive and admit it in an office in front of a bunch of people waiting to rent trucks from them!
My nephew is taking the company to court to get back his rental money and to have the company pay for an overnight stay in a motel.