"Bad" customer service from INDY ?
Best way around that, is to locate an INDY Dealer, who purchase only "rough" unfinished castings from INDY, then do the work themselves.
The work, and "final product/service", is FAR superior, albeit, it is still INDY stuff, just done RIGHT !
Thats what I've been doing, for over 10 yrs now, as an authorized INDY Dealer.
The BUCK stops WITH ME ! As it should be.
Look around in your area, lots of guys/INDY Dealers like myself, who choose to do it this way. The INDY stuff is still "the ****", it's just nobody likes to "warranty" someone else's work/service, in this case INDY's.
Just my 2 cents, phone INDY and locate the closest Dealer in your area.