I know what you mean.I did talk to him today and kind of chewed on him a bit.He said he has tons of stuff going on and was sorry he hasnt done it yet but promised to get it done by the end of the month,which i am ok with.I am sure anyone else i would have taken it to wouldnt have the parts ready either.I did also say i wouldnt leave my roller in his driveway when he is working on it and he said it wouldnt be,he would take it to a locked paint shop to do the work,so i am happy with the outcome..............atleast today.I know there are some people that are terrible at returning phone calls and he is just one of those guys you never leave a message and just keep calling until he picks up,lessons learned