This is not related to Mopars, but rather, the UPS slamming. I thought I was the only one to get sh*t-on by UPS.
Last Christmas, I bought my brother and his wife a Sony home theater system from Crutchfield (Crutchfield is excellent to deal with for electronic equipment, by the way). I ordered it about two or three weeks before Christmas. After 6 or 7 days, no package, called Crutchfied, we both went to the UPS tracking site and find that it made it to my local UPS shipping center, but got lost there. Crutchfield did some extra footwork with UPS, but in the end, no home theater sytem found. Once it was deemed officially lost by UPS, Crutchfield sends out Sony unit # 2 at no charge to me. Same thing happens at the local UPS shipping center!!! but UPS will not officially declare it lost. I could have ordered and paid for another unit from Crutchfield (Crutchfield offered to immediately credit my account if any of the first two units show up and I return it), but I mistakenly take UPS's advice (and ignore Crutchfields good advice) and let UPS do an investigation into the second lost package. Christmas is getting closer, and I'm worrying about looking like a d*ck when there is no gift under the tree for my brother. UPS really dragged their feet. They never called me back. After pestering UPS, it becomes clear no home theater system will be coming down the chimney in time for Christmas. I'm back on the phone with Crutchfield and they send out unit # 3 and they don't charge me even though UPS has not officially declared it MIA. I get unit # 3 very quickly. Oh, I forgot to mention something; unit # 3 was sent out through FEDERAL EXPRESS via regular ground shipment and showed up in 2 days.
Long story, but between this site and MOPARTS.COM, I have seen a great deal of customers who were screwed by UPS. UPS is sh*t and they don't give a damn about your business these days. They are not the UPS of 10 years ago. There are other stories, but the bottom line is that they will break, steal, destroy, and lose your package and make no effort to compensate you. F*** UPS.
Larry