my friend purchased from them at carlisle back in july, a low mount alternator kit, alternator and brackets. they sent the correct brackets and wrong alternator. refused to send a ups call tag. he returned the alternator late july, about 3 weeks ago he received the correct alternator., they claimed it was on national back order, it worked for about 25 miles, resulted in a 25 mile drive home in the rain with no lights or wipers. they still refused to send a ups call tag or replace the alternator, want it back to them, they wiull send to powermaster to have it fixed. so since late july he has drove the car 2 times, he is done buying from them.