I guess a phone call would be in order? I too ordered the basic stiffening kit less the hood brace and received it in a timely fashion. Much cheaper and easier to keep emailing, but if it isn't working I'd show I was serious by calling and talking to a human so they will personally feel responsible for giving you an ETA. It's very easy to give a fluff date or put someone off via email, whether intentional or not. I'm amazed at the things they are coming up with and they seem fairly active on the boards, hope their service doesn't fall by the wayside as they concentrate on building turnkey cars.
