Finally hooked up my brake control unit on my new Dodge ram, pulled the car on the trailer, tested the brakes, everything works great ( did this Thursday night) Drove my truck to the car was Saturday, then took the chally to clean it up. Sunday morning the check engine light is on in the truck and the forward gears are hesitating really bad, almost won't move. Sunday night I drop it off at the local Dodge dealership with the details on the envelope for the night drop box, call them Monday morning and explain all the details to the service manager, he asked me where I bought the truck and I told him ( another local dodge dealer) he said he would look at it and call me back as soon as he was done.
He called me later that morning and said a solenoid pack was bad on the transmission, I asked him when he would have it fixed and he said he would order the part and it would be there the next day, depending on what time he would either have it fixed Tuesday or early morning Wed. I told him, we were loading up Wed afternoon to head towards Ohio for the Nats and he assured me it would be done.
At 4:00 today a service girl called me and wanted to give me an update, she said the parts would be here in 3 days and that is the soonest she could get it fixed, I explained to her that I talked to the service manager on Monday and he said the parts would be the Tuesday, she said they couldn't get them until 3 more days from now because when they asked for them the location showed stock, but was now out.
I wass Pi$$ed at this point, as last year we had to skip the natswhen my wife broke her leg, now this! starting to think we are not meant to go.
Anyway I was out whern the dealership working on my truck called me, so I decided to go to the dealer I purchased the truck from, he found the solenoid at another dealer (had 3 of them) inh this same area and arranged for me to go pick up the part and take it to the dealer that was working on my truck, once we found this ll out my wife contacted Dodge to express our concerns as this dealership seemed ticked off that we had the nerve to take a truck to them when we didn't purchase it there!
Dodge called the dealership while my wife was still on the phone, all of a sudden the solenoid shows on UPS as being delivered first thing in the morning! wow how did that happen?
anyway if the solenoid doesn't come in the dealership I bought from said he would send someone over to get the part from the other local dealer and he would do whatever it takes to get me on the road by tommorrow evening as this is a relative easy installation.
I'm truly a dodge mopar guy, but this stuff makes you wonder how any car manufacturer can stay in business in today's economy with this kind of customer service. Kudos for the dealership I purchased from, and for the repair center the truck is at now I will never purchase another part or have any service work done there again!
Hopefully I will see everyone in Ohio, if not, then the dealer service let me down.
