I have bought a lot of new cars over the years, quite a few of them Chryslers. I have also leased a few, but never through Chrysler. I never had a problem with any other company I leased a car through.
Our last car (2006 Pacifica) was the first car that I ever leased from Chrysler, and I gotta say, I am glad they are out of leasing, because I would NEVER lease anything from them again.
Our lease was due to end on Sept 29. Around the 20th, I went to the local dealer, and asked what the steps are. He said that I should have gotten some termination papers from Chrysler, including a mileage statement, damage assessment forms, etc. I got nothing. So I called Chrysler customer service. First thing is some Indian woman answers the phone. I explain the situation to her, and she says that she is the billing dept, and she will connect me to the right person. Five tries later, I am starting to lose it, so they finally manage to connect me to someone in leasing.
I explain the situation again. Lady says "No problem, I'll fax the forms to your dealer within the hour". I call the dealer several hours later. They got nothing. I call Chrysler back, go through the Indian bullcrap again, finally get to someone in Chrysler. A guy this time. He says "We'll get those sent out". I check with the dealer the next day. Still nothing.
I call the dealer to explain. The dealer says he will call. I check back the next day. still nothing.
This goes on until the 26th, when I finally say, "Hey, I'm turning the car in. It's your problem". The dealer checks out the car, and accepts it.
Around October 10th, I get a nasty letter from Chrysler, saying that I am in default of my lease because I have never turned the car in, and may have to pay penalties. Now, I'm pi55ed!. The letter includes a number I am supposed to call, so I call it. "Sorry, this number is no longer in service!" ARRGGHHHHH!
So I go to the dealer and raise He11. He gives me an inside number for Chrysler leasing. I call, and after 20+ questions, I finally get to someone in leasing. I'm pi55ed, and I let them know it. The guy says that their records show that the car was not turned in. I give him the name and number of the sales manager at the dealership because that;s who I turned it in to.
The next day, I get a call from a lady in leasing, wanting to know why the car has not been turned in. I tell her that it was turned on on the 26th, and that I just went through this with someone else in her department. Then I gave her the name and number of the sales manager.
The next day, I get a call from a guy in leasing wanting to know if I'm going to keep the car because it has not been turned in. I explode and tell him that his company is ful of some of the most witless, hairbrained idiots I have ever dealt with. Then I give him the name and number of the sales manager.
Finally, I dont hear anything from anyone, so I after a couple of days, I go to the dealership and talk to the sales manager. He said it was finally straightened out, and the car was picked up, and that I would be getting a final bill form Chrysler for their "Lease dispostion fee of $400+". No one ever told me about this when I initially leased the car, and I have never paid this type of fee to any other car company that I have leased from.
Two days ago, I get the final bill. Okay fine.
Last night, I get a call from a collection agency wanting to know why I havent paid the final bill yet. I told him "Look, I got the bill yesterday. Dont I have 30 days to pay it?"
He says "Yes."
I say "Okay, then it will be paid within 30 days."
He says "Okay, I'll mark that down, but its not going to stop the collection calls."
I hung up on him, and have decided that I will NEVER buy another new Chrysler product.
I'm starting to think they deserve to go under if they treat their customers like this.
Sorry, but I just had to vent.
