It's something only Admin can do. IMO, Admin should set the visual verification to high (if it isn't already). Problem with having it approved is Ross is hardly logged in so that means "real" users have to wait, days sometimes weeks, may not be good for business.......
I've had a bad run with them too, same forum software, seems as though these spammers are getting better every week.
Not only that but unless you're logged in every day it can get time consuming.