Author Topic: visited the tranny shop for the followup....  (Read 32129 times)

Offline shadango

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Re: visited the tranny shop for the followup....
« Reply #150 on: October 23, 2009 - 09:13:11 AM »
As far as going after the other shop for repair charges from the 2nd shop, I don't believe you would get anything back at this point.  You have to allow them every opportunity to make it right.  Unfortunately, who knows if that is 2 times, 4 times, etc?  You might try to find some quick legal advice on that matter, but I would go into it expecting nothing.  You could always file in small claims court after shop 2 does the repairs, and do your best to make your case against going back to shop 1 a 3rd time, especially if shop 2 can document anything shop 1 did wrong.

Yeah thats pretty much what I figure.




Offline tactransman

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Re: visited the tranny shop for the followup....
« Reply #151 on: October 23, 2009 - 09:16:30 AM »
The other shop owes you a refund for the stock converter that was out of balance. After you get that back,then tell EVERYONE in town about how they have poor customer service,are VERY expensive and don't know what they are doing. Don't even waste your time in court.
Terry-tactransman 
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Union, Mo.
Give a man a fish and he eats for a day,teach him to fish and he eats for a lifetime.

Offline shadango

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Re: visited the tranny shop for the followup....
« Reply #152 on: October 23, 2009 - 11:07:49 AM »
I hear ya.

This place was recommended by a relative of mine who throws them business all the time from his own business...they did his own Challenger's tranny, but he had not driven it yet (long term project car).

I hate to drag him into this, but my wife feels I should let him know what is going on.

What a pain.  What a mess.

Seriously Terry, wish it made sense $$ wise to ship it to you.

Unfortunately, geography prevents that I guess.

That said, Terry, great call on the converter.....car has a bit more of "something" I cant put my finger on....just feels "mo' right" with that converter in it.  And like we talked about, at least I got rid of the vibration and got some performance for my trouble.


Offline tactransman

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Re: visited the tranny shop for the followup....
« Reply #153 on: October 23, 2009 - 11:22:01 AM »
 :2thumbs:
Terry-tactransman 
Torqueflite/Automatic Transmission Specialist
Union, Mo.
Give a man a fish and he eats for a day,teach him to fish and he eats for a lifetime.

Offline dodge freak 2

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Re: visited the tranny shop for the followup....
« Reply #154 on: October 23, 2009 - 03:13:44 PM »
It should not cost much to file a claim in smalls claims court. Just whatever the filing fee is in your town...guessing $30 to $50...used to be like $10 ten years ago....a very few places still are.


I would let him do the full job with the trans in the car, this way he can fine tune the valve body if he feels it needs it after the first test drive after he rebuilds.

I done those bench jobs in the past and once in while the car had to go back to make it just right. Those guys can pull the valve body off quicker than us without a hoist can pull the oil pan.

After he rebuilds it you will know how strong of a lawsuit you will have. It be his word saying the first shop did the job wrong.
 (if he will put in in writing-beter yet go to court that day with you. He have to at least write why the first shop did the job wrong)

If he comes though for you, very good chance you will win your case in court and get most-maybe all your money back from the first shop.

Oh it come out just fine..if Trans go recommended the shop it be fine..those are easy trans to rebuild-- even a crack case can be replaced cheap. The first shop is drinking too much during lunch break.
« Last Edit: October 23, 2009 - 03:18:18 PM by dodge freak 2 »

Offline moper

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Re: visited the tranny shop for the followup....
« Reply #155 on: October 25, 2009 - 03:22:16 PM »
Wear a seatbelt for this... It's a little strong opinion....
So is driving the car again and not worrying worth $550 to you? Seems stupid to me to not do it. And I would agree with the new guy... If you had talked to me I'd want the car too. For all the reasons you mentioned. This guy said he'd fix it for $550. And now you want to make it cheaper? That would be very telling to me as the tech and reinforce the lack of faith in your and your car. Save up the cash and bring it to him. Write off the wrong convertor deal. I know some guys go for the principal... but that's just stupid at this point. get the car fixed and move on would be my approach. I dont even want to get into taking a referral from a guy who has yet to drive his "deal" of a transmission...lol.

Offline dodge freak 2

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Re: visited the tranny shop for the followup....
« Reply #156 on: October 25, 2009 - 07:21:41 PM »
True, I had a shop rebuild my trans--I told him it had to be strong, yeah yeah, he can do it. Then 10 months later guess what, tranny needed a full rebuild. So I let him do it again for a bit cheaper price. About 1 year later tranny was wiped out again. That is when I made some calls and got a lead on a "good" trans shop from the shop who re geared my back axle.

Best trans shop I know of now 15 years later. Took 5 different cars, always great work and fair prices. One car a GM 1992 had 135,000 miles and 15 years old and he repaired it for $75 cause it just needed an electrical part. Two years later and 30,000 miles more all is still find. Many places would had said a full rebuild was needed.

This BS comes with the hobby. I know anthoer general repair shop that is BS and 5 years later is still around.   

Offline bb71challenger

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Re: visited the tranny shop for the followup....
« Reply #157 on: October 25, 2009 - 08:03:20 PM »
This whole mess is sad but I think I agree with moper, just wait until you can pay the new guy his 550 and take it to him. I would however, go back and get whatever I could from the other shop. At the very least you should get your money back on the convertor. If they say they will not give money because you will not bring the trans back I would just tell them that you are tired of pulling the tranny for them to screw it up worse each time they touch it. Hell, they ough to pay YOU for doing so much wrench work pulling it out and re-installing it.
1971 Challenger (OO==== ====OO) getting close!
1970 Challenger (OO########OO) long ways off
*Brett*

Offline shadango

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Re: visited the tranny shop for the followup....
« Reply #158 on: October 26, 2009 - 05:28:25 AM »
You guys are spot-on....

I agree --- worrying about the $550 is less of a worry than the peace of mind I have NOT had with the car because of the ineptness of the first shop.....

I wasnt trying to do it cheaper, necessarily.....I was very proud that I was able to install (and remove ) my tranny not once but TWICE and the car actually drove.....now, to take it elsewhere and sort of give up bugs me...but, I agree that it would be best for the shop to have the car to twek and make 100% right.....the fact that this second shop insists on it tells me that he means business and doesnt want his rep hanging on a guy installing it incorrectly....

I have to call today and double check that a) he has a warranty and b) that he will document everything he finds and confirm I have in there what I should have....

Provided he is ok with that, I am going to do it....have to call the other shop today to address as well.....hopefully they will be amicable to paying me back for part or all of this assuming the second shop finds a problem internally. If its something *I* did wrong, then fine...I will eat it 100% no argument.....my own stupidity. But I really dont feel it is....

If its something internal that the first guy missed not once but TWICE, then I will persue and have no qualms about it.

Though I expect a fight.    <sigh>

I have no confidence that the first shop will find the problem....as you guys obviosuly don't either. Obviously the tech is missing something. He has had it apart twice now and it is still wrong....so I have to do something.

This first shop has stolen my summer from me with the car with all the tail chasing on this issue....he had me swap out a perfectly fine harmonic balancer for one....to find out that the converter they provided was bad.

I just want it done right and I want to be able to open up next spring starting fresh with a tranny that works right.

I think I have known all along that it would come to this but I was trying to give the first guy the benefit of the doubt.

Moper, to answer the last part of your post, the first guy was referred to me by a relative who is in the auto business and refers a lot of folks to him...he also had him redo his 727 but as I said he hasnt driven it yet....After speaking to him this weekend, he tells me this is the first time he has heard negative feedback on him.....but concedes that the business he sends him is all newer stuff.

Thanks guys for all the advice and help on this.

I will post later today and hopefully by then the car will be at the second shop being fixed right.
« Last Edit: October 26, 2009 - 06:53:22 AM by shadango »

Offline tactransman

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Re: visited the tranny shop for the followup....
« Reply #159 on: October 26, 2009 - 07:21:24 AM »
There is NOTHING wrong with you doing the R&R and saving yourself alittle money.Lord knows that money is alittle hard to come by these days.
It seems to me that you are capable of doing it. The other shop has never said anything about an incorrect R&R job. The second guy can raise your car a up on the rack and  verify everything about your reinstall was correct.
That was what I meant by this statement:
What about if you pulled it out.....again  :banghead: and then took the transmission to him,put it back in, then took the car up to him then he could make sure everything is right? What would his price be then? I would go for that if you threw that out at me. :grinyes:
Terry-tactransman 
Torqueflite/Automatic Transmission Specialist
Union, Mo.
Give a man a fish and he eats for a day,teach him to fish and he eats for a lifetime.

Offline shadango

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Re: visited the tranny shop for the followup....
« Reply #160 on: October 26, 2009 - 07:41:41 AM »
Oh, I agree with you there.

Its just that at this point, I guess I need to be sure in my mind that it is definately not something I am doing wrong...though I can't see what.

Like I said, I "get it" that the new guy wants to have the car in case he too runs into issues...saves a lot of trial and error. He can address it righ then.

Plus, I dont know if I have another R/R in me so soon....   :working:    ......part of me is almost relieved that he will be doing the heavy work....even though I know I could do it and would prefer to save the money....

This way, if its done wrong, its all on him....but by the vibe I got at his shop, it wont be done wrong.

I shook off the vibes I was getting at the first shop because they were recommended to me...figured I was just running gun shy. Maybe I should have listened to my gut then.   :dunno:  Hopefully, my gut is right this time.


Offline shadango

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Re: visited the tranny shop for the followup....
« Reply #161 on: October 26, 2009 - 08:50:12 AM »
Called the second tranny place. 

I told him I did in fact want him to work on my tranny.....inquired about a warranty....basically he asked if I was going to be racing it, and of course I said no....but mentioned that hey, the car was going to be put away soon here.....he said there wont be a problem in them backing it up if something breaks, assuming I am just driving regulalrly and getting on it now and then.... :burnout:.....seems like a very down to earth kind of guy....didn't feel like I wanted to push that issue...I mean, look at where I am at with the first place....I have a warranty and it aint worth crap. Guess I would cross that road if it would come to that.

I also asked about whether he would document what he finds and he said he would....he sensed what I was going for I guess and suggested that going after the other shop would be best not worried about...probably a waste of time, but hey its not his money......guy seems pretty sure of himself in a good way I think.

So I am taking the car up after work.

Crossing my fingers. Bigtime.

Offline tactransman

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Re: visited the tranny shop for the followup....
« Reply #162 on: October 26, 2009 - 09:21:18 AM »

Plus, I dont know if I have another R/R in me so soon....       ......part of me is almost relieved that he will be doing the heavy work....even though I know I could do it and would prefer to save the money....

This way, if its done wrong, its all on him....but by the vibe I got at his shop, it wont be done wrong.


I totally understand.  :2thumbs:
Terry-tactransman 
Torqueflite/Automatic Transmission Specialist
Union, Mo.
Give a man a fish and he eats for a day,teach him to fish and he eats for a lifetime.

Offline dodge freak 2

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Re: visited the tranny shop for the followup....
« Reply #163 on: October 26, 2009 - 09:42:52 AM »
In my 20's I used to pull the trans to save $250 but now to me its worth the $250 to avoid using 4 jack stands and the little bit of work. Plus the trans is heavy enough to pull your back out. I hear back surgery is a *****, lol.

Its nice just hoping in your car and driving back from the shop instead.

It might be waste to go to court but then maybe not. Couple things could happen. AFTER you file the case and a date is set, you might get an offer to refund part of your money if you drop the case. Don't forget somebody from the shop will need to go to court..or they defult.

If anything you get to drag them to court for half a day.

After you get your tranny repair and if the guy does say the first shop rebuilt it wrong call your local TV stations. We have local fox news, abc, etc that will make a story of a local business who done a job wrong. Most times its something easy like windows that leak but you never know. One phone call from a tv news station might get you enough money back so you are happy.

Yeah my shop says the same thing, no warranty for race units..but it will work from day one, lol. 

Offline shadango

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Re: visited the tranny shop for the followup....
« Reply #164 on: October 27, 2009 - 07:43:29 AM »
Ok, latest update for those following this thread, which is turning out to be a blog of sorts.   :violin:  (It's a long one).

Took the car to the second shop after work yesterday....

I was/am more than a little nervous to be honest.......I even took a ride on the motorcycle last night at 8pm so I could get gas.....but really the reason was so I could drive past the shop to be sure my car was inside.  I feel foolish for doing that now, but I wouldn't have slept had I not...LOL  It was tucked away inside with a big wrecker blocking its path.  Snug as the proverbial bug in a rug. 

When I dropped off the car the guy said he was going to drive it a bit and see what was going on and that we should know something by wed.  I am crossing my fingers that its something the first shop screwed up or missed.

But here is the real reason I am posting....

The tech from the first shop calls me last night at 7pm. Well after shop hours, from his phone not the shop's.

He said that he had been out sick for a few days with the flu and that's why he had not gotten back to me since we talked last wed. He said he was trying to catch up and wanted to make sure he talked to me.

Later in the conversation I questioned why the owner hadn't called me back seeing as he was the first guy I worked with on this job.   The tech agreed and said that's just the way the owner is.

Anyways, he goes on to say that he called transgo and they told him that they can't take him any further now until he performs a pressure test at the governor port on the car......then he procedes to explain that the shop is too busy to have my car tying up a lift and that it would  sit outside , etc and how there is a bar next door.....and then he says that he wants to work on the car on his own time to make it right, either in my garage/driveway or in his because he knows how important the car's safety is to me.  He also said that the owner "is fed up" so he wants to take care of this on his own time.

Aside from the huge amount of liability issues involved there, I think that's highly irregular.  I also don't think it says much for how his shop operates and I am getting a generally bad gut feeling about this.

I told him that.  I also asked a few questions, like why is he just checking the pressure now? Wouldn't that have made sense to be checked before all of the effort of the second rebuild?  He didn't really seem to have an answer for that.

He was saying how if there is (or isn't...I can't remember) pressure at that port in idle in neutral that "we have major problems.....maybe a cracked case or warped something", etc.

So I asked him why he hadn't checked/measured for crackes/warpage during one of the two last rebuilds?  Wouldn't cracked cases and parts and warpage all be things that would be looked for during a rebuild?

Again, didn't seem to have much of an answer.

He went on to say how he has been doing this for 30 years and has rebuilt "hundreds of these" and never had a problem before...saying this is the first time he ever had a problem like this with a torqueflight. He said that this was the first he had done with a shift kit and alluded that the kit was the problem.  I told him that I had installed a couple shift kits on other cars myself over the years and never had issues, albeit they were not torqueflights.

He got back on to the "I think maybe its partically the kickdown setting" again and I stopped him there and said I didn't think it was...that I had adjusted that up and done the scale and all it did was change ,y shift points a bit.....

Then he says that he is convinced all he has to do is crank up that pressure adjustment on the governer, even though Transgo doesn't think that....but that then the tranny would be running at full pressure and he made it sound like THAT would be a problem. So why would he even mention it?

I asked why, if he felt that way, why he hadnt cranked up the adjustment some during this second rebuild.

Then he started going off on a tangent about "stupid Chrysler ****" as far as how Chrysler builds things.  I stopped him there and told him how I have talked to a number of folks since the beginning of this and I have learned a bit and that some of the things I have been hearing isn't making sense.   I also said that I have had enough experience over the years with car stuff ...both doing work myself and dealing with shops....to know what feels right, what doesn't and when  something isnt right with how things are going done...and I told him I go that bad feeling about all this.

We moved on to the converter refund I had asked about last week.  He said that the owner said that he won't be able to give me a refund because their vendor won't give HIM a refund. He said the owner told him "You know it doesn't work that way".  All I can get is another converter.  I mentioned the bad switch I replaced and the two cases of tranny fluid too.    He said I would have to talk to the owner about that.  I reminded him that I replaced the converter on my own...h never gave me the option of 'hey, we will have a new converter here for you tomorrow to try."  I was left hanging.

It was a long conversation and we went round and round.  I finally said that I had to think about it a couple days and would call the owner at the shop.

I am now debating when to call the owner....today sometime, before I know something from the other shop, or to wait a day or so, to get a full picture of what is going on.

I just thought that the whole conversation was sort of bizarre.