Well, still waiting on the IT guy at work to take a look at my laptop. If he can't do anything about it other than retrieve the data, I found a new one at Best Buy for only $329.99. Hard to believe - it's faster than my old one, has more RAM and a hard drive that is 4x's as big and is about $800 less than what I paid for the last one. How they heck do they do that?!?!?