I'm sure, but those Geek Squad guys usually don't know jack unfortunately. If a PC has an issue they just push to buy a new one or wipe the thing. I was just suggesting to try and salvage it so he doesn't lose all of his documents. That can be crippling, especially if you don't back up frequently. Since he owns a business, I'm sure he has important stuff on there. Depending on what happened, I'd almost bet money he can fix it faster than it'll take to order one.