I have found that in this business, as with most businesses, that sometimes things get out of hand and they get away from you. Schedules are delayed by suppliers and providers of services that you have little or no control over, personal health issues can get in the way and sometimes your "normal" or originally quoted time frame gets all out of whack. I know also from experience that once you turn a package over to a carrier, you're never responsible for the number of times they hoop shot or drop kick your precious cargo enroute.
While I am not here to defend Jules, because I don't believe that defense is necessary here, I am here to say that we are all human beings...that being said, we're not perfect, cannot always meet the demands of our customers and sometimes have to work a little bit harder on the next effort to make up for our past perceived failures or transgressions.