What would you do ?

[cwestra]

I know I'm up here in the sticks but please help me understand how this is the sellers fault. There is proof that they were in deed sent out. I don't understand how it's the sellers responsibility to guarantee the PO won't screw it up. If the article was not breakable I would have not insured it either. I would believe it's neither the buyer or sellers fault. The PO lost it not the seller. I would think the seller should do what they could to help resolve the problem but there is just no way any seller can guarantee the shipper won't screw up. 

I suppose if the packaging was poor to the point where the parts came out, it might be the sellers fault.  Otherwise, it would appear to be the responsibiilty of USPS.  Tracking data must show that it wasn't delivered.  Certainly that is unacceptable for any delivery service.  Wonder what they (USPS) say to that.

[Bullitt-]

I know I'm up here in the sticks but please help me understand how this is the sellers fault. There is proof that they were in deed sent out. I don't understand how it's the sellers responsibility to guarantee the PO won't screw it up. If the article was not breakable I would have not insured it either. I would believe it's neither the buyer or sellers fault. The PO lost it not the seller. I would think the seller should do what they could to help resolve the problem but there is just no way any seller can guarantee the shipper won't screw up. 

  OK let's look at it another way... I'm in the appliance business, we do our own delivery but many retailers hire this out to a contractor who should be insured & bonded....So YOU go down to the Homo Depot & pay them $2000 for a new set of laundry...they charge you another $100 for delivery by their contractor...The contractor, who should be insured & bonded but has not renewed their policy, picks up the laundry but never makes it to your home, truck wrecked , stuff stolen, whatever excuse....You gonna let Homo Depot off with the same kind of story?
  The shipper should have covered his arse so let this be a lesson to him...Time to pay the Stupid TAX.

  On another note this seller is willing to provide replacements at his cost..BIG DEAL..He looses nothing...He made profit on the 1st sale, and all the previous sales for that matter. 

[Rare_T_A]

 I understand what you are saying and I admit I don't have the answer to this. As both the seller and buyer did everything they could in good faith. It was the shipper that screwed this up. If it was able to be tracked to a location and then just disappeared then I think the PO need to step up. It just don't look like it's going to be a happy outcome for all involved.

[72hemi]

Insurance isn't just for damage, it is also for lost items as well. The seller screwed up by not getting insurance on the item, so they are responisible plain and simple. Trying to save a buck by not buying insurance is going to cost him. If you paid via credit card or paypal you can file a disbute and get your money back if the seller won't send you another set of parts for free. It's not your fault the seller didn't get insurance on the parts or give you the option for it.

[Rare_T_A]

There is a lot of truth to what 72Hemi said. Did you pay in a sort of way that you have a recourse?

[txchallenger]

The postal service are a bunch of do no wrong personel, I have contacted them at least 15 times (different branches) ,I have been told that inspectors will be assingned to it and that I should here back within a couple of days, that never happened. Consumer affairs did the same and I never received a return call from them. I initated all the calls to them. Postal service is just a bunch of government people doing what they do best...........NOTHING !!!..

I personally feel the vendor should step up and send me a replacement at no cost. He apparently is a one person opperation and just resales the products. He is very difficult to contact on the phone # on his website, He did however provide me his cell # to be able to contact him. I have not been in contact with him a about 2 weeks now as I was going to exhaust all avenues to find out where the parts are.
 As I stated in first post, he has offered to replace them at "his cost" and also to cover shipping cost. It just irkes me to no end that OUR GOVERNMENT will accept NO responsibilty what so ever for it being lost since it was no insured.
They (PO) told me on the phone "SORRY ABOUT YOUR PROBLEM"
Yes I did pay with PayPal and probally have a recourse there, but once again, is the vendor actualy responsible for what the PO lost?
or is he responsibly for the way he mailed it?
Just looking for suggestions as to what the good people here would do. I know is only 180 bucks but in these times every dollar counts

Thanks again

txchallenger
Greg

[Moparal]

Send him this link. Also who is the vender of what parts?

[txchallenger]

Send him this link. Also who is the vender of what parts?

Vendor is Primo Classics. I know he has advertisments on moparts board ,but I do not know if he is a member here.
Parts were manual master cylinder and combination valve
http://www.primoclassics.com/

BTW, I'm not trying to call him out just trying to see what you people think what might be fair to both.

txchallenger
Greg

[Bullitt-]

His $75 remanufactured Mopar Disc/Drum Manual Master Cylinder looks suspiciously like the NAPA piece that lists for $29.99
http://shop.primoclassics.com/product.sc?productId=9&categoryId=2

http://www.napaonline.com/Search/Detail.aspx?A=TSM101515_0131275406&An=599001+101973+50020+2020006#

[Road_Runner]

If you paid via credit card and it hasn't been too long you should call your card company and contest the charges.  The card company will then look into it and decide who is at fault and if they decide the seller is, for not purchasing insurance for example, then they will reverse the charges and you'll have your money back.  The worst thing that can happen is you're out your money and you're already there.  Good luck.

Jim

[PlumCrazyRTSE]

If the seller didn't offer you insurance, then it's his responsibility to cover the loss.  Just because he has never had a problem in the past isn't a valid excuse for not insuring the items.  That's equivalent to an uninsured motorist causing an accident and telling the officer that he's never caused an accident before so he shouldn't need insurance.      

[Rare_T_A]

His $75 remanufactured Mopar Disc/Drum Manual Master Cylinder looks suspiciously like the NAPA piece that lists for $29.99
http://shop.primoclassics.com/product.sc?productId=9&categoryId=2

http://www.napaonline.com/Search/Detail.aspx?A=TSM101515_0131275406&An=599001+101973+50020+2020006#

I hate to say it but I buy those at our local NAPA for $20.00 (know the manager). The part number is 10-1515. I have bought at least 5 of them doing disc conversions for friends. That's probably where he is getting them also.

[txchallenger]

Rare_T_A
Thanks for the pn from NAPA. I will probally go that route. I' will call Primos one more time and see if there is anything he is willing to do besides selling me another at his cost. Would anyone happen to have the pn for the disc/drum combination valve so I can try to get it there also.
Thanks for the advice guys, guess I just needed to vent a little steam and learn a lesson about our postal system

txchallenger
Greg

[72hemi]

Since you paid with paypal, file a claim with them.

[JoltinJoe]

Hi,
I've been on both sides of this problem.  It goes like this: It is his responsibility that the item either reaches you as advertised or is insured to cover lost/damage issues.  You have no need to contact the shipping company in this case.  That is the vendors problem.

72Hemi states that you paid via Paypal.  All you have to do is file a claim as item not received.  In your case, I would not provide any information other than not receiving it as they will ask for more info if needed.  The problem then lies between Paypal and the vendor: NOT YOUR PROBLEM!  I can almost guarantee that you'll get the full refund and be done with this case.

Always pay with your credit card / Paypal.
God Bless!