I'm sure you're already thinking this, but I would definitely have reservations dealing with a vendor who doesn't return your emails BEFORE you even buy their product. What is the likelihood that they'll support it well after you give them your money. That said, I've had a lot better results just picking up the phone and calling a company's tech/help line. I know that means losing sleep for you, but for that kind of money (probably $4k - $5k U.S) it would be worth the cost of the call. I myself am very interested in either the Mcleod or Passon units for my Roadrunner as they are both supposed to install exactly like the stock 4 speed would, supposedly no cutting or mods at all. Both are supposed to be released in the coming year so if your timeline allows, check em out.
Later, Jim