If you won't disclose who the hood is from, can you tell me who the shipper was? My wife is a shipping guru. She says depending on who it was, there are different actions you can take. She says it is not the drivers responsibility to handle any kind of dispute and that checking the package while the driver doesn't help any more than dealing with their claims dept.
You need to contact the shipper, despite the seller saying they won't help you.
CONTACT THE SHIPPING COMPANY'S CLAIMS DEPT.!