Frankly ,from solely a biz perspective, sounds like Passon needs to really work on their customer service before AND after sales.
These are typical warning signs: If you have poor customer service now, what do you think it will be like AFTER the sale if you have problem. Thats exactly how Kiesler past ownership did their selves in: Got too big and busy, and too quick I guess. Very poor tech support after the sale, very poor after sales commo (when will my transmission arrive, sound familiar?)
You cant explain those issues away, "I dont know how long till I get it", or, "Im somewhere on the waiting list". A biz should never let something like that develop
Im sure Ill get flamed , but I cant beleive those with issues are letting it go like they are: To me, a biz is really only as good as what they are doing NOW, not how good they were to customers a year ago >
Abestos suit on now............