That is strange
,thats how I first got ahold of him, keep trying. Just a note, keep your old valve until you get a new one you might have to switch the actuator on the top of the valve with the one on your old valve. I had to do that with mine as the new valve was totally opposit of the old one.
I used a small grinder to remove the crimped end on the pivot pin and popped it out ,switched it over, put the pin back in and flared the end again with a punch. Doesn`t take long and it works great.
Good luck